Aircall vs Dialpad
Short version: Aircall is the better fit for sales and support teams that want a CRM-native business phone system, while Dialpad is built for teams that want AI calling and live coaching built into the phone.
Aircall
Cloud phone system wired into your CRM
$30/mo
From ~$30/seat/mo (3-seat minimum); annual billing
Dialpad
AI-powered business phone & contact center
$15/mo
From ~$15/seat/mo; AI transcription and coaching included
At a glance
| Spec | Aircall | Dialpad |
|---|---|---|
| Starting price | $30/mo | $15/mo |
| Budget tier | Mid-range | Budget-friendly |
| Complexity | Beginner-friendly | Beginner-friendly |
| Primary category | Phone System & Dialers | Phone System & Dialers |
| Integrations | 100+ | 70+ |
| Founded | 2014 | 2011 |
Feature comparison
Aircall offers 9 of 11 tracked phone system & dialers features; Dialpad offers 9.
| Feature | Aircall | Dialpad |
|---|---|---|
| Power / auto dialer | ||
| Parallel dialing | ||
| Local presence numbers | ||
| Call recording | ||
| Voicemail drop | ||
| IVR & call routing | ||
| SMS / texting | ||
| CRM integration | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Aircall
Pros
- Fast setup and deep CRM/helpdesk integrations
- Automatic call logging and clean admin
- Power dialer, IVR, and SMS in one place
Cons
- 3-seat minimum and per-seat pricing add up
- Not built for high-volume parallel dialing
- Advanced analytics need higher tiers
Dialpad
Pros
- Built-in AI transcription and real-time coaching
- Affordable entry price
- Unified phone, messaging, and meetings
Cons
- Sales dialer less specialized than Orum
- AI accuracy varies by accent
- Feature breadth can overwhelm
Which should you choose?
Choose Aircall if…
- you want fast setup and deep CRM/helpdesk integrations
- you want automatic call logging and clean admin
- you want power dialer, IVR, and SMS in one place
Choose Dialpad if…
- you want built-in AI transcription and real-time coaching
- you want affordable entry price
- you want unified phone, messaging, and meetings
The verdict
Both are solid phone system & dialers tools. The best choice comes down to fit: Aircall for sales and support teams that want a CRM-native business phone system, and Dialpad for teams that want AI calling and live coaching built into the phone.
Browse all tools →Frequently asked questions
Is Aircall or Dialpad cheaper?
Dialpad is the more affordable option ($15/mo versus $30/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, Aircall or Dialpad?
Neither is strictly better, they're built for different priorities. Aircall is the stronger pick for sales and support teams that want a CRM-native business phone system, while Dialpad suits teams that want AI calling and live coaching built into the phone.
What's the main difference between Aircall and Dialpad?
Aircall is beginner-friendly and mid-range, while Dialpad is beginner-friendly and budget-friendly. On tracked phone system & dialers features, Aircall covers 9 and Dialpad covers 9.