Close vs Chili Piper
Short version: Close is the better fit for SMB inside-sales teams that want calling and email inside the CRM, while Chili Piper is built for demand-gen and SDR teams that need instant inbound lead routing.
Close
CRM with calling & email built for closers
$9/mo
From ~$9/seat/mo annual (Solo); built-in calling, SMS, email
Chili Piper
Inbound lead routing & instant booking
Custom pricing
Bundle pricing from ~$1,250/mo (15 seats); no public per-seat rate
At a glance
| Spec | Close | Chili |
|---|---|---|
| Starting price | $9/mo | Custom pricing |
| Budget tier | Budget-friendly | Mid-range |
| Complexity | Beginner-friendly | Intermediate |
| Primary category | CRM | Meeting Scheduling |
| Integrations | 100+ | 50+ |
| Founded | 2013 | 2016 |
Feature comparison
Close offers 10 of 11 tracked crm features; Chili offers 2.
| Feature | Close | Chili |
|---|---|---|
| Visual pipeline management | ||
| Contact & company records | ||
| Email sync & tracking | ||
| Workflow automation | ||
| Reporting & dashboards | ||
| Built-in dialer | ||
| Sales forecasting | ||
| Mobile app | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Close
Pros
- Built-in dialer, SMS, and email sequences
- Fast, activity-focused workflow
- Great for high-volume inside sales
Cons
- Less suited to complex enterprise process
- Fewer third-party integrations than Salesforce
- Reporting is solid but not deep
Chili Piper
Pros
- Best-in-class form qualification and instant booking
- Sophisticated routing by territory, account, round-robin
- Tight Salesforce/HubSpot handoff for inbound
Cons
- Pricier and more complex than a booking link
- Modules billed separately
- Overkill without real inbound volume
Which should you choose?
Choose Close if…
- you want built-in dialer, SMS, and email sequences
- you want fast, activity-focused workflow
- you want great for high-volume inside sales
Choose Chili if…
- you want best-in-class form qualification and instant booking
- you want sophisticated routing by territory, account, round-robin
- you want tight Salesforce/HubSpot handoff for inbound
The verdict
Both are solid crm tools. The best choice comes down to fit: Close for SMB inside-sales teams that want calling and email inside the CRM, and Chili for demand-gen and SDR teams that need instant inbound lead routing.
Browse all tools →Frequently asked questions
Is Close or Chili Piper cheaper?
Close is the more affordable option ($9/mo versus Custom pricing). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, Close or Chili Piper?
Neither is strictly better, they're built for different priorities. Close is the stronger pick for SMB inside-sales teams that want calling and email inside the CRM, while Chili Piper suits demand-gen and SDR teams that need instant inbound lead routing.
What's the main difference between Close and Chili Piper?
Close is beginner-friendly and budget-friendly, while Chili Piper is intermediate and mid-range. On tracked crm features, Close covers 10 and Chili covers 2.