CloudTalk vs Aircall
A side-by-side comparison of features, pricing, and value to help you choose.
CloudTalk
Call center software for sales & support
$25/mo
From ~$25/seat/mo; power/smart dialer on higher tiers
Aircall
Cloud phone system wired into your CRM
$30/mo
From ~$30/seat/mo (3-seat minimum); annual billing
At a glance
| Spec | CloudTalk | Aircall |
|---|---|---|
| Starting price | $25/mo | $30/mo |
| Budget tier | Mid-range | Mid-range |
| Complexity | Intermediate | Beginner-friendly |
| Primary category | Phone System & Dialers | Phone System & Dialers |
| Integrations | 40+ | 100+ |
| Founded | 2018 | 2014 |
Feature comparison
CloudTalk offers 9 of 11 tracked phone system & dialers features; Aircall offers 9.
| Feature | CloudTalk | Aircall |
|---|---|---|
| Power / auto dialer | ||
| Parallel dialing | ||
| Local presence numbers | ||
| Call recording | ||
| Voicemail drop | ||
| IVR & call routing | ||
| SMS / texting | ||
| CRM integration | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
CloudTalk
Pros
- Power/smart dialers and IVR
- Large catalog of international numbers
- Strong CRM and helpdesk integrations
Cons
- Higher tiers needed for best features
- Occasional call-quality reports
- Setup takes some time
Aircall
Pros
- Fast setup and deep CRM/helpdesk integrations
- Automatic call logging and clean admin
- Power dialer, IVR, and SMS in one place
Cons
- 3-seat minimum and per-seat pricing add up
- Not built for high-volume parallel dialing
- Advanced analytics need higher tiers
The verdict
The right pick depends on your priorities. Choose CloudTalk if you value sales and support teams that need call-center features and global numbers. Choose Aircall if you need sales and support teams that want a crm-native business phone system.
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