CloudTalk vs Dialpad
Short version: CloudTalk is the better fit for sales and support teams that need call-center features and global numbers, while Dialpad is built for teams that want AI calling and live coaching built into the phone.
CloudTalk
Call center software for sales & support
$25/mo
From ~$25/seat/mo; power/smart dialer on higher tiers
Dialpad
AI-powered business phone & contact center
$15/mo
From ~$15/seat/mo; AI transcription and coaching included
At a glance
| Spec | CloudTalk | Dialpad |
|---|---|---|
| Starting price | $25/mo | $15/mo |
| Budget tier | Mid-range | Budget-friendly |
| Complexity | Intermediate | Beginner-friendly |
| Primary category | Phone System & Dialers | Phone System & Dialers |
| Integrations | 40+ | 70+ |
| Founded | 2018 | 2011 |
Feature comparison
CloudTalk offers 9 of 11 tracked phone system & dialers features; Dialpad offers 9.
| Feature | CloudTalk | Dialpad |
|---|---|---|
| Power / auto dialer | ||
| Parallel dialing | ||
| Local presence numbers | ||
| Call recording | ||
| Voicemail drop | ||
| IVR & call routing | ||
| SMS / texting | ||
| CRM integration | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
CloudTalk
Pros
- Power/smart dialers and IVR
- Large catalog of international numbers
- Strong CRM and helpdesk integrations
Cons
- Higher tiers needed for best features
- Occasional call-quality reports
- Setup takes some time
Dialpad
Pros
- Built-in AI transcription and real-time coaching
- Affordable entry price
- Unified phone, messaging, and meetings
Cons
- Sales dialer less specialized than Orum
- AI accuracy varies by accent
- Feature breadth can overwhelm
Which should you choose?
Choose CloudTalk if…
- you want power/smart dialers and IVR
- you want large catalog of international numbers
- you want strong CRM and helpdesk integrations
Choose Dialpad if…
- you want built-in AI transcription and real-time coaching
- you want affordable entry price
- you want unified phone, messaging, and meetings
The verdict
Both are solid phone system & dialers tools. The best choice comes down to fit: CloudTalk for sales and support teams that need call-center features and global numbers, and Dialpad for teams that want AI calling and live coaching built into the phone.
Browse all tools →Frequently asked questions
Is CloudTalk or Dialpad cheaper?
Dialpad is the more affordable option ($15/mo versus $25/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, CloudTalk or Dialpad?
Neither is strictly better, they're built for different priorities. CloudTalk is the stronger pick for sales and support teams that need call-center features and global numbers, while Dialpad suits teams that want AI calling and live coaching built into the phone.
What's the main difference between CloudTalk and Dialpad?
CloudTalk is intermediate and mid-range, while Dialpad is beginner-friendly and budget-friendly. On tracked phone system & dialers features, CloudTalk covers 9 and Dialpad covers 9.