CloudTalk vs Kixie
Short version: CloudTalk is the better fit for sales and support teams that need call-center features and global numbers, while Kixie is built for SMB outbound teams that want a fast dialer wired to their CRM.
CloudTalk
Call center software for sales & support
$25/mo
From ~$25/seat/mo; power/smart dialer on higher tiers
Kixie
Sales dialer + SMS with CRM auto-logging
$35/mo
From ~$35/seat/mo; power dialer and SMS automation
At a glance
| Spec | CloudTalk | Kixie |
|---|---|---|
| Starting price | $25/mo | $35/mo |
| Budget tier | Mid-range | Mid-range |
| Complexity | Intermediate | Beginner-friendly |
| Primary category | Phone System & Dialers | Phone System & Dialers |
| Integrations | 40+ | 30+ |
| Founded | 2018 | 2013 |
Feature comparison
CloudTalk offers 9 of 11 tracked phone system & dialers features; Kixie offers 8.
| Feature | CloudTalk | Kixie |
|---|---|---|
| Power / auto dialer | ||
| Parallel dialing | ||
| Local presence numbers | ||
| Call recording | ||
| Voicemail drop | ||
| IVR & call routing | ||
| SMS / texting | ||
| CRM integration | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
CloudTalk
Pros
- Power/smart dialers and IVR
- Large catalog of international numbers
- Strong CRM and helpdesk integrations
Cons
- Higher tiers needed for best features
- Occasional call-quality reports
- Setup takes some time
Kixie
Pros
- Power dialer with local presence
- Automatic CRM call/SMS logging
- Quick to set up and adopt
Cons
- Per-seat pricing adds up
- Best value within HubSpot/Pipedrive
- Not a parallel dialer
Which should you choose?
Choose CloudTalk if…
- you want power/smart dialers and IVR
- you want large catalog of international numbers
- you want strong CRM and helpdesk integrations
Choose Kixie if…
- you want power dialer with local presence
- you want automatic CRM call/SMS logging
- you want quick to set up and adopt
The verdict
Both are solid phone system & dialers tools. The best choice comes down to fit: CloudTalk for sales and support teams that need call-center features and global numbers, and Kixie for SMB outbound teams that want a fast dialer wired to their CRM.
Browse all tools →Frequently asked questions
Is CloudTalk or Kixie cheaper?
CloudTalk is the more affordable option ($25/mo versus $35/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, CloudTalk or Kixie?
Neither is strictly better, they're built for different priorities. CloudTalk is the stronger pick for sales and support teams that need call-center features and global numbers, while Kixie suits SMB outbound teams that want a fast dialer wired to their CRM.
What's the main difference between CloudTalk and Kixie?
CloudTalk is intermediate and mid-range, while Kixie is beginner-friendly and mid-range. On tracked phone system & dialers features, CloudTalk covers 9 and Kixie covers 8.