Dialpad vs Aircall
A side-by-side comparison of features, pricing, and value to help you choose.
Dialpad
AI-powered business phone & contact center
$15/mo
From ~$15/seat/mo; AI transcription and coaching included
Aircall
Cloud phone system wired into your CRM
$30/mo
From ~$30/seat/mo (3-seat minimum); annual billing
At a glance
| Spec | Dialpad | Aircall |
|---|---|---|
| Starting price | $15/mo | $30/mo |
| Budget tier | Budget-friendly | Mid-range |
| Complexity | Beginner-friendly | Beginner-friendly |
| Primary category | Phone System & Dialers | Phone System & Dialers |
| Integrations | 70+ | 100+ |
| Founded | 2011 | 2014 |
Feature comparison
Dialpad offers 9 of 11 tracked phone system & dialers features; Aircall offers 9.
| Feature | Dialpad | Aircall |
|---|---|---|
| Power / auto dialer | ||
| Parallel dialing | ||
| Local presence numbers | ||
| Call recording | ||
| Voicemail drop | ||
| IVR & call routing | ||
| SMS / texting | ||
| CRM integration | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Dialpad
Pros
- Built-in AI transcription and real-time coaching
- Affordable entry price
- Unified phone, messaging, and meetings
Cons
- Sales dialer less specialized than Orum
- AI accuracy varies by accent
- Feature breadth can overwhelm
Aircall
Pros
- Fast setup and deep CRM/helpdesk integrations
- Automatic call logging and clean admin
- Power dialer, IVR, and SMS in one place
Cons
- 3-seat minimum and per-seat pricing add up
- Not built for high-volume parallel dialing
- Advanced analytics need higher tiers
The verdict
The right pick depends on your priorities. Choose Dialpad if you value teams that want ai calling and live coaching built into the phone. Choose Aircall if you need sales and support teams that want a crm-native business phone system.
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