Dialpad vs Claap
Short version: Dialpad is the better fit for teams that want AI calling and live coaching built into the phone, while Claap is built for European sales teams that want call recording, AI notes, and async video in one.
Dialpad
AI-powered business phone & contact center
$15/mo
From ~$15/seat/mo; AI transcription and coaching included
Claap
AI call recording, notes & async video
Free plan
Free plan; paid from ~€24/seat/mo, multilingual
At a glance
| Spec | Dialpad | Claap |
|---|---|---|
| Starting price | $15/mo | Free plan |
| Budget tier | Budget-friendly | Budget-friendly |
| Complexity | Beginner-friendly | Beginner-friendly |
| Primary category | Phone System & Dialers | Conversation Intelligence |
| Integrations | 70+ | 25+ |
| Founded | 2011 | 2021 |
Feature comparison
Dialpad offers 3 of 11 tracked conversation intelligence features; Claap offers 9.
| Feature | Dialpad | Claap |
|---|---|---|
| Call & meeting recording | ||
| Transcription | ||
| AI summaries & notes | ||
| Talk-time & topic analytics | ||
| Deal & pipeline intelligence | ||
| Coaching & scorecards | ||
| Auto CRM sync | ||
| Multi-language support | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Dialpad
Pros
- Built-in AI transcription and real-time coaching
- Affordable entry price
- Unified phone, messaging, and meetings
Cons
- Sales dialer less specialized than Orum
- AI accuracy varies by accent
- Feature breadth can overwhelm
Claap
Pros
- AI call recording, transcription, and summaries
- CRM auto-fill and follow-up generation
- Async video for sharing deal context
Cons
- Lighter deal intelligence than Gong
- Younger product
- Best as a notetaker plus collaboration
Which should you choose?
Choose Dialpad if…
- you want built-in AI transcription and real-time coaching
- you want affordable entry price
- you want unified phone, messaging, and meetings
Choose Claap if…
- you want AI call recording, transcription, and summaries
- you want CRM auto-fill and follow-up generation
- you want async video for sharing deal context
The verdict
Both are solid conversation intelligence tools. The best choice comes down to fit: Dialpad for teams that want AI calling and live coaching built into the phone, and Claap for European sales teams that want call recording, AI notes, and async video in one.
Browse all tools →Frequently asked questions
Is Dialpad or Claap cheaper?
Claap is the more affordable option (Free plan versus $15/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, Dialpad or Claap?
Neither is strictly better, they're built for different priorities. Dialpad is the stronger pick for teams that want AI calling and live coaching built into the phone, while Claap suits European sales teams that want call recording, AI notes, and async video in one.
What's the main difference between Dialpad and Claap?
Dialpad is beginner-friendly and budget-friendly, while Claap is beginner-friendly and budget-friendly. On tracked conversation intelligence features, Dialpad covers 3 and Claap covers 9.