Dialpad vs CloudTalk
Short version: Dialpad is the better fit for teams that want AI calling and live coaching built into the phone, while CloudTalk is built for sales and support teams that need call-center features and global numbers.
Dialpad
AI-powered business phone & contact center
$15/mo
From ~$15/seat/mo; AI transcription and coaching included
CloudTalk
Call center software for sales & support
$25/mo
From ~$25/seat/mo; power/smart dialer on higher tiers
At a glance
| Spec | Dialpad | CloudTalk |
|---|---|---|
| Starting price | $15/mo | $25/mo |
| Budget tier | Budget-friendly | Mid-range |
| Complexity | Beginner-friendly | Intermediate |
| Primary category | Phone System & Dialers | Phone System & Dialers |
| Integrations | 70+ | 40+ |
| Founded | 2011 | 2018 |
Feature comparison
Dialpad offers 9 of 11 tracked phone system & dialers features; CloudTalk offers 9.
| Feature | Dialpad | CloudTalk |
|---|---|---|
| Power / auto dialer | ||
| Parallel dialing | ||
| Local presence numbers | ||
| Call recording | ||
| Voicemail drop | ||
| IVR & call routing | ||
| SMS / texting | ||
| CRM integration | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Dialpad
Pros
- Built-in AI transcription and real-time coaching
- Affordable entry price
- Unified phone, messaging, and meetings
Cons
- Sales dialer less specialized than Orum
- AI accuracy varies by accent
- Feature breadth can overwhelm
CloudTalk
Pros
- Power/smart dialers and IVR
- Large catalog of international numbers
- Strong CRM and helpdesk integrations
Cons
- Higher tiers needed for best features
- Occasional call-quality reports
- Setup takes some time
Which should you choose?
Choose Dialpad if…
- you want built-in AI transcription and real-time coaching
- you want affordable entry price
- you want unified phone, messaging, and meetings
Choose CloudTalk if…
- you want power/smart dialers and IVR
- you want large catalog of international numbers
- you want strong CRM and helpdesk integrations
The verdict
Both are solid phone system & dialers tools. The best choice comes down to fit: Dialpad for teams that want AI calling and live coaching built into the phone, and CloudTalk for sales and support teams that need call-center features and global numbers.
Browse all tools →Frequently asked questions
Is Dialpad or CloudTalk cheaper?
Dialpad is the more affordable option ($15/mo versus $25/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, Dialpad or CloudTalk?
Neither is strictly better, they're built for different priorities. Dialpad is the stronger pick for teams that want AI calling and live coaching built into the phone, while CloudTalk suits sales and support teams that need call-center features and global numbers.
What's the main difference between Dialpad and CloudTalk?
Dialpad is beginner-friendly and budget-friendly, while CloudTalk is intermediate and mid-range. On tracked phone system & dialers features, Dialpad covers 9 and CloudTalk covers 9.