Dialpad vs Gong
Short version: Dialpad is the better fit for teams that want AI calling and live coaching built into the phone, while Gong is built for revenue teams that want deal risk and coaching insight at scale.
Dialpad
AI-powered business phone & contact center
$15/mo
From ~$15/seat/mo; AI transcription and coaching included
Gong
Revenue intelligence from every call
Custom pricing
Custom annual pricing: platform fee + ~per-seat; enterprise-leaning
At a glance
| Spec | Dialpad | Gong |
|---|---|---|
| Starting price | $15/mo | Custom pricing |
| Budget tier | Budget-friendly | Premium |
| Complexity | Beginner-friendly | Intermediate |
| Primary category | Phone System & Dialers | Conversation Intelligence |
| Integrations | 70+ | 100+ |
| Founded | 2011 | 2015 |
Feature comparison
Dialpad offers 3 of 11 tracked conversation intelligence features; Gong offers 10.
| Feature | Dialpad | Gong |
|---|---|---|
| Call & meeting recording | ||
| Transcription | ||
| AI summaries & notes | ||
| Talk-time & topic analytics | ||
| Deal & pipeline intelligence | ||
| Coaching & scorecards | ||
| Auto CRM sync | ||
| Multi-language support | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Dialpad
Pros
- Built-in AI transcription and real-time coaching
- Affordable entry price
- Unified phone, messaging, and meetings
Cons
- Sales dialer less specialized than Orum
- AI accuracy varies by accent
- Feature breadth can overwhelm
Gong
Pros
- Best-in-class call analytics and deal-risk signals
- Powerful coaching, scorecards, and trackers
- Strong forecasting and pipeline intelligence
Cons
- Premium pricing with platform fees
- More than small teams need
- Adoption takes real change management
Which should you choose?
Choose Dialpad if…
- you want built-in AI transcription and real-time coaching
- you want affordable entry price
- you want unified phone, messaging, and meetings
Choose Gong if…
- you want best-in-class call analytics and deal-risk signals
- you want powerful coaching, scorecards, and trackers
- you want strong forecasting and pipeline intelligence
The verdict
Both are solid conversation intelligence tools. The best choice comes down to fit: Dialpad for teams that want AI calling and live coaching built into the phone, and Gong for revenue teams that want deal risk and coaching insight at scale.
Browse all tools →Frequently asked questions
Is Dialpad or Gong cheaper?
Dialpad is the more affordable option ($15/mo versus Custom pricing). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, Dialpad or Gong?
Neither is strictly better, they're built for different priorities. Dialpad is the stronger pick for teams that want AI calling and live coaching built into the phone, while Gong suits revenue teams that want deal risk and coaching insight at scale.
What's the main difference between Dialpad and Gong?
Dialpad is beginner-friendly and budget-friendly, while Gong is intermediate and premium. On tracked conversation intelligence features, Dialpad covers 3 and Gong covers 10.