Fireflies.ai vs Dialpad
Short version: Fireflies.ai is the better fit for teams that want cheap, reliable AI notes and transcripts across meetings, while Dialpad is built for teams that want AI calling and live coaching built into the phone.
Fireflies.ai
AI notetaker for every meeting
Free plan
Free plan; paid from ~$10/seat/mo, AI features on higher tiers
Dialpad
AI-powered business phone & contact center
$15/mo
From ~$15/seat/mo; AI transcription and coaching included
At a glance
| Spec | Fireflies.ai | Dialpad |
|---|---|---|
| Starting price | Free plan | $15/mo |
| Budget tier | Budget-friendly | Budget-friendly |
| Complexity | Beginner-friendly | Beginner-friendly |
| Primary category | Conversation Intelligence | Phone System & Dialers |
| Integrations | 60+ | 70+ |
| Founded | 2016 | 2011 |
Feature comparison
Fireflies.ai offers 9 of 11 tracked conversation intelligence features; Dialpad offers 3.
| Feature | Fireflies.ai | Dialpad |
|---|---|---|
| Call & meeting recording | ||
| Transcription | ||
| AI summaries & notes | ||
| Talk-time & topic analytics | ||
| Deal & pipeline intelligence | ||
| Coaching & scorecards | ||
| Auto CRM sync | ||
| Multi-language support | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Fireflies.ai
Pros
- Generous free tier and very low paid pricing
- Accurate transcripts, summaries, and search
- Works across Zoom, Meet, Teams, and dialers
Cons
- Lighter deal/pipeline intelligence than Gong
- Coaching and analytics are basic
- AI credit limits on lower tiers
Dialpad
Pros
- Built-in AI transcription and real-time coaching
- Affordable entry price
- Unified phone, messaging, and meetings
Cons
- Sales dialer less specialized than Orum
- AI accuracy varies by accent
- Feature breadth can overwhelm
Which should you choose?
Choose Fireflies.ai if…
- you want generous free tier and very low paid pricing
- you want accurate transcripts, summaries, and search
- you want works across Zoom, Meet, Teams, and dialers
Choose Dialpad if…
- you want built-in AI transcription and real-time coaching
- you want affordable entry price
- you want unified phone, messaging, and meetings
The verdict
Both are solid conversation intelligence tools. The best choice comes down to fit: Fireflies.ai for teams that want cheap, reliable AI notes and transcripts across meetings, and Dialpad for teams that want AI calling and live coaching built into the phone.
Browse all tools →Frequently asked questions
Is Fireflies.ai or Dialpad cheaper?
Fireflies.ai is the more affordable option (Free plan versus $15/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, Fireflies.ai or Dialpad?
Neither is strictly better, they're built for different priorities. Fireflies.ai is the stronger pick for teams that want cheap, reliable AI notes and transcripts across meetings, while Dialpad suits teams that want AI calling and live coaching built into the phone.
What's the main difference between Fireflies.ai and Dialpad?
Fireflies.ai is beginner-friendly and budget-friendly, while Dialpad is beginner-friendly and budget-friendly. On tracked conversation intelligence features, Fireflies.ai covers 9 and Dialpad covers 3.