Freshsales vs Salesforce Sales Cloud
A side-by-side comparison of features, pricing, and value to help you choose.
Freshsales
Freshworks' sales CRM with built-in AI
$9/mo
Free plan; paid from ~$9/seat/mo, AI on higher tiers
Salesforce Sales Cloud
The enterprise CRM standard
$25/mo
From ~$25/seat/mo (Starter); most teams land on $80–165/seat
At a glance
| Spec | Freshsales | Salesforce |
|---|---|---|
| Starting price | $9/mo | $25/mo |
| Budget tier | Budget-friendly | Premium |
| Complexity | Beginner-friendly | Advanced |
| Primary category | CRM | CRM |
| Integrations | 100+ | 4000+ |
| Founded | 2017 | 1999 |
Feature comparison
Freshsales offers 10 of 11 tracked crm features; Salesforce offers 9.
| Feature | Freshsales | Salesforce |
|---|---|---|
| Visual pipeline management | ||
| Contact & company records | ||
| Email sync & tracking | ||
| Workflow automation | ||
| Reporting & dashboards | ||
| Built-in dialer | ||
| Sales forecasting | ||
| Mobile app | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Freshsales
Pros
- Clean UI with built-in phone and email
- Freddy AI lead scoring and insights
- Generous free plan
Cons
- AI value depends on data volume
- Deeper customization needs higher tiers
- Smaller ecosystem than Salesforce
Salesforce Sales Cloud
Pros
- Unmatched customization and AppExchange ecosystem
- Scales to the largest, most complex sales orgs
- Powerful reporting, forecasting, and automation
Cons
- Expensive once you add seats and add-ons
- Requires admin/consultant resources
- Steep learning curve
The verdict
The right pick depends on your priorities. Choose Freshsales if you value smbs that want an easy, affordable crm with built-in ai and phone. Choose Salesforce if you need mid-market and enterprise teams that need deep customization and scale.
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