HubSpot Sales Hub vs Freshsales
Short version: HubSpot Sales Hub is the better fit for startups and mid-market teams that want one easy CRM + engagement suite, while Freshsales is built for SMBs that want an easy, affordable CRM with built-in AI and phone.
HubSpot Sales Hub
Easy all-in-one CRM with built-in sequences
Free plan
Free CRM; paid Sales Hub from ~$15/seat/mo annual, scaling steeply
Freshsales
Freshworks' sales CRM with built-in AI
$9/mo
Free plan; paid from ~$9/seat/mo, AI on higher tiers
At a glance
| Spec | HubSpot | Freshsales |
|---|---|---|
| Starting price | Free plan | $9/mo |
| Budget tier | Mid-range | Budget-friendly |
| Complexity | Beginner-friendly | Beginner-friendly |
| Primary category | CRM | CRM |
| Integrations | 1500+ | 100+ |
| Founded | 2006 | 2017 |
Feature comparison
HubSpot offers 11 of 11 tracked crm features; Freshsales offers 10.
| Feature | HubSpot | Freshsales |
|---|---|---|
| Visual pipeline management | ||
| Contact & company records | ||
| Email sync & tracking | ||
| Workflow automation | ||
| Reporting & dashboards | ||
| Built-in dialer | ||
| Sales forecasting | ||
| Mobile app | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
HubSpot Sales Hub
Pros
- Free CRM tier and exceptionally easy onboarding
- Sequences, dialer, and meeting links built in
- Huge app marketplace and clean reporting
Cons
- Costs escalate quickly with seats and tiers
- Advanced automation gated to higher plans
- Less customizable than Salesforce at the top end
Freshsales
Pros
- Clean UI with built-in phone and email
- Freddy AI lead scoring and insights
- Generous free plan
Cons
- AI value depends on data volume
- Deeper customization needs higher tiers
- Smaller ecosystem than Salesforce
Which should you choose?
Choose HubSpot if…
- you want free CRM tier and exceptionally easy onboarding
- you want sequences, dialer, and meeting links built in
- you want huge app marketplace and clean reporting
Choose Freshsales if…
- you want clean UI with built-in phone and email
- you want freddy AI lead scoring and insights
- you want generous free plan
The verdict
Both are solid crm tools. The best choice comes down to fit: HubSpot for startups and mid-market teams that want one easy CRM + engagement suite, and Freshsales for SMBs that want an easy, affordable CRM with built-in AI and phone.
Browse all tools →Frequently asked questions
Is HubSpot Sales Hub or Freshsales cheaper?
HubSpot Sales Hub is the more affordable option (Free plan versus $9/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, HubSpot Sales Hub or Freshsales?
Neither is strictly better, they're built for different priorities. HubSpot Sales Hub is the stronger pick for startups and mid-market teams that want one easy CRM + engagement suite, while Freshsales suits SMBs that want an easy, affordable CRM with built-in AI and phone.
What's the main difference between HubSpot Sales Hub and Freshsales?
HubSpot Sales Hub is beginner-friendly and mid-range, while Freshsales is beginner-friendly and budget-friendly. On tracked crm features, HubSpot covers 11 and Freshsales covers 10.