Kixie vs Dialpad
Short version: Kixie is the better fit for SMB outbound teams that want a fast dialer wired to their CRM, while Dialpad is built for teams that want AI calling and live coaching built into the phone.
Kixie
Sales dialer + SMS with CRM auto-logging
$35/mo
From ~$35/seat/mo; power dialer and SMS automation
Dialpad
AI-powered business phone & contact center
$15/mo
From ~$15/seat/mo; AI transcription and coaching included
At a glance
| Spec | Kixie | Dialpad |
|---|---|---|
| Starting price | $35/mo | $15/mo |
| Budget tier | Mid-range | Budget-friendly |
| Complexity | Beginner-friendly | Beginner-friendly |
| Primary category | Phone System & Dialers | Phone System & Dialers |
| Integrations | 30+ | 70+ |
| Founded | 2013 | 2011 |
Feature comparison
Kixie offers 8 of 11 tracked phone system & dialers features; Dialpad offers 9.
| Feature | Kixie | Dialpad |
|---|---|---|
| Power / auto dialer | ||
| Parallel dialing | ||
| Local presence numbers | ||
| Call recording | ||
| Voicemail drop | ||
| IVR & call routing | ||
| SMS / texting | ||
| CRM integration | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Kixie
Pros
- Power dialer with local presence
- Automatic CRM call/SMS logging
- Quick to set up and adopt
Cons
- Per-seat pricing adds up
- Best value within HubSpot/Pipedrive
- Not a parallel dialer
Dialpad
Pros
- Built-in AI transcription and real-time coaching
- Affordable entry price
- Unified phone, messaging, and meetings
Cons
- Sales dialer less specialized than Orum
- AI accuracy varies by accent
- Feature breadth can overwhelm
Which should you choose?
Choose Kixie if…
- you want power dialer with local presence
- you want automatic CRM call/SMS logging
- you want quick to set up and adopt
Choose Dialpad if…
- you want built-in AI transcription and real-time coaching
- you want affordable entry price
- you want unified phone, messaging, and meetings
The verdict
Both are solid phone system & dialers tools. The best choice comes down to fit: Kixie for SMB outbound teams that want a fast dialer wired to their CRM, and Dialpad for teams that want AI calling and live coaching built into the phone.
Browse all tools →Frequently asked questions
Is Kixie or Dialpad cheaper?
Dialpad is the more affordable option ($15/mo versus $35/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, Kixie or Dialpad?
Neither is strictly better, they're built for different priorities. Kixie is the stronger pick for SMB outbound teams that want a fast dialer wired to their CRM, while Dialpad suits teams that want AI calling and live coaching built into the phone.
What's the main difference between Kixie and Dialpad?
Kixie is beginner-friendly and mid-range, while Dialpad is beginner-friendly and budget-friendly. On tracked phone system & dialers features, Kixie covers 8 and Dialpad covers 9.