Salesforce Sales Cloud vs Freshsales
Short version: Salesforce Sales Cloud is the better fit for mid-market and enterprise teams that need deep customization and scale, while Freshsales is built for SMBs that want an easy, affordable CRM with built-in AI and phone.
Salesforce Sales Cloud
The enterprise CRM standard
$25/mo
From ~$25/seat/mo (Starter); most teams land on $80–165/seat
Freshsales
Freshworks' sales CRM with built-in AI
$9/mo
Free plan; paid from ~$9/seat/mo, AI on higher tiers
At a glance
| Spec | Salesforce | Freshsales |
|---|---|---|
| Starting price | $25/mo | $9/mo |
| Budget tier | Premium | Budget-friendly |
| Complexity | Advanced | Beginner-friendly |
| Primary category | CRM | CRM |
| Integrations | 4000+ | 100+ |
| Founded | 1999 | 2017 |
Feature comparison
Salesforce offers 9 of 11 tracked crm features; Freshsales offers 10.
| Feature | Salesforce | Freshsales |
|---|---|---|
| Visual pipeline management | ||
| Contact & company records | ||
| Email sync & tracking | ||
| Workflow automation | ||
| Reporting & dashboards | ||
| Built-in dialer | ||
| Sales forecasting | ||
| Mobile app | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Salesforce Sales Cloud
Pros
- Unmatched customization and AppExchange ecosystem
- Scales to the largest, most complex sales orgs
- Powerful reporting, forecasting, and automation
Cons
- Expensive once you add seats and add-ons
- Requires admin/consultant resources
- Steep learning curve
Freshsales
Pros
- Clean UI with built-in phone and email
- Freddy AI lead scoring and insights
- Generous free plan
Cons
- AI value depends on data volume
- Deeper customization needs higher tiers
- Smaller ecosystem than Salesforce
Which should you choose?
Choose Salesforce if…
- you want unmatched customization and AppExchange ecosystem
- you want scales to the largest, most complex sales orgs
- you want powerful reporting, forecasting, and automation
Choose Freshsales if…
- you want clean UI with built-in phone and email
- you want freddy AI lead scoring and insights
- you want generous free plan
The verdict
Both are solid crm tools. The best choice comes down to fit: Salesforce for mid-market and enterprise teams that need deep customization and scale, and Freshsales for SMBs that want an easy, affordable CRM with built-in AI and phone.
Browse all tools →Frequently asked questions
Is Salesforce Sales Cloud or Freshsales cheaper?
Freshsales is the more affordable option ($9/mo versus $25/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, Salesforce Sales Cloud or Freshsales?
Neither is strictly better, they're built for different priorities. Salesforce Sales Cloud is the stronger pick for mid-market and enterprise teams that need deep customization and scale, while Freshsales suits SMBs that want an easy, affordable CRM with built-in AI and phone.
What's the main difference between Salesforce Sales Cloud and Freshsales?
Salesforce Sales Cloud is advanced and premium, while Freshsales is beginner-friendly and budget-friendly. On tracked crm features, Salesforce covers 9 and Freshsales covers 10.